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FAQs

SHOPPING

What is the expected delivery time?

Delivery times vary depending on your location and the shipping option you select during checkout. Typically, orders are delivered within 5-7 business days, but we strive to get your order to you as quickly as

Can I return an item if I don't like it?

Yes! We offer a 30-day return policy. If you're not satisfied with your purchase, you can return the item as long as it hasn’t been used and is still in

Do you offer discounts on bulk purchases?

Yes! We offer discounts on bulk purchases from time to time. You can find these deals on our discounts page, or sign up for our newsletter to stay updated on special offers.

Are the products made from natural or eco-friendly materials?

Most of our products are made from high-quality materials, many of which are natural cotton or eco-friendly fabrics. You can find details about the materials used for each product on its page.

Do you offer personalized services, such as custom prints on towels or bedding?

Yes, we offer personalized services for some of our products, including custom printing on towels and bedding. Please reach out to us directly for special requests, and we’ll be happy to assist!

Is there a warranty on your products?

Yes! All our products come with a quality guarantee. If you encounter any issues with an item, please contact us, and we’ll do everything we can to resolve the problem.

How do I know which bedding size I need?

Each product page includes detailed size information for different bed types (Twin, Queen, King, etc.). If you’re still unsure, feel free to contact our customer service team for assistance.


Do you offer in-store pickup?

Currently, we do not offer in-store pickup. All orders are shipped directly to the address you provide during checkout.


Can I track my order?

Yes! After your order is placed, you’ll receive an email with tracking details. You can track your package in real time.


payment

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure online payment methods. All payments are processed securely.


Is it safe to enter my payment information on your website?

Yes, your payment information is fully protected. We use SSL encryption to ensure that all transactions are secure, and your personal information is kept confidential.


Can I use multiple payment methods for a single order?

Currently, we only accept one payment method per order. If you'd like to split the payment across multiple cards, we recommend contacting our customer service team for alternative solutions.

RETURNS

What is your return policy?

We offer a 30-day return policy on most items. To be eligible for a return, products must be unused, in their original packaging, and in the same condition as when they were received. For more details, please refer to our full return policy page.


How do I initiate a return?

To initiate a return, please contact our customer service team with your order number and details about the item you wish to return. We will provide you with return instructions and a shipping label if applicable.


Will I be refunded for the return shipping costs?

Unfortunately, return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., damaged or incorrect items). Once we receive and inspect the returned item, we will process your refund to your original payment method.

SHIPPING

What shipping options are available?

Regular shipping typically takes between 5-7 business days, depending on your location. You will receive tracking information once your order ships.


How much does regular shipping cost?

The cost of regular shipping will be calculated at checkout based on your shipping address. We also offer free regular shipping on orders over a certain amount. Please check our shipping policy for more details.


Can I track my order with regular shipping?

Yes! Once your order is shipped, we will provide you with a tracking number so you can monitor your package’s journey.


Do you offer free shipping?

We do not offer free shipping for all orders. Shipping costs are based on the product(s) in your order. The cost will be calculated at checkout.


Can I change my shipping address after placing my order?

If you need to change your shipping address, please contact us as soon as possible. We will try to accommodate your request, but once the order has been processed, we may not be able to make changes.


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